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A Delphi study assessing the utility of quality improvement tools and resources in Australian primary care

There is international interest in the best methods for improving quality of care in primary health care settings.1,2 As a result, governments and health care organisations carry out large-scale programs, including national quality strategies and accreditation, in an effort to improve the quality of services, enhance patient experience and health outcomes and reduce the cost of care.36 Quality improvement (QI) involves “a structured process that includes assessment, refinement, evaluation and adoption of processes by an organization and its providers to achieve measurable improvements in outcomes to meet or exceed expectations”.7

In Australia, a system-wide approach for QI has been driven by the endorsement of national frameworks and policies, including the Quality Framework for Australian General Practice (2007),8 the Australian Safety and Quality Framework for Health Care (2010),9 the National Primary Health Care Strategic Framework (2013)10 and, most recently, the Primary Health Network Quality Partnership Framework (2015).11 Most QI activity in general practice has been motivated by the accreditation…

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