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[Perspectives] Julie Moore: NHS leader who walks the wards

When asked what makes a good manager in the UK’s National Health Service (NHS), it’s not the obvious core skills—leadership, willingness to delegate, critical thinking—that Dame Julie Moore chooses to emphasise. Moore, Chief Executive of University Hospitals Birmingham (USB) NHS Foundation Trust, is eager to talk of values: in essence, the determination to make things better for patients. Indeed the words “values” and “patient care” form a kind of leitmotif to her discourse; she returns to them time and time again.