Log in with your email address username.

×

Attention doctorportal newsletter subscribers,

After December 2018, we will be moving elements from the doctorportal newsletter to MJA InSight newsletter and rebranding it to Insight+. If you’d like to continue to receive a newsletter covering the latest on research and perspectives in the medical industry, please subscribe to the Insight+ newsletter here.

As of January 2019, we will no longer be sending out the doctorportal email newsletter. The final issue of this newsletter will be distributed on 13 December 2018. Articles from this issue will be available to view online until 31 December 2018.

Take a deep breath . . . and talk

- Featured Image

To the Editor: We congratulate Nowak on her discussion surrounding communication in the emergency department (ED).1 This is certainly an issue that has an impact on both patient safety and satisfaction, and is an area in which all medical personnel can improve. The challenges in ED are manifold, and time-based targets tend to militate against effective communication.2 A strategy that we have employed in our department is to involve the patient and their family in discussions that are relevant to them — in particular, the ward round. The first step in the round is to introduce the participating doctors, nurses and students to the patient, explain why it is being done, and let the patient listen to the presentation, which, after all, is about them and should not be a secret.

Once the presentation is finished, the patient is invited to add to or challenge anything that has been said. This is listened to and responded to in the same manner as any of the participants’ contributions to the process.

We have found that not only are patients, doctors and nurses more satisfied with this process, but we often find out extra information, particularly pertaining to the patient’s history and their stage…

email